CoRPA와 Hyper Automation, 초자동화

CoRPA 초자동화

초자동화(Complemented RPA)는 한 가지 영역을 넘어 전체 업무를 자동화하는 방법이에요. 예를 들어 마케팅 + 인사 + 제조 + 디자인 + 재무 영역 전체를 하나의 자동화 대상으로 보고 서로 유기적으로 연결하는 것이죠. 병원이라고 한다면? 병원 진료 예약을 인공지능과 대화를 나누면서 한다고 해볼게요. 그 음성 데이터를 분류해서 고객 데이터를 기록하기만 하면 자동화. 하지만 이를 더 활용해 향후 병원 수익에 미치는 영향을 측정하고, 필요한 약이나 장비를 구입하는데 까지 연결시킨다면 초자동화에요.

초자동화로 도달하는 길은 크게 몇 가지 단계로 구성할 수 있는데요. 매우 간단하게 추려볼게요.

• 비즈니스 목표의 설정: 우리는 어떤 업무를 하고 있는지, 그리고 어떤 목표를 갖고 있는지 매우 명확히 설정을 해야해요.
• 프로세스 이해하기: 회사 전체를 놓고 우리 회사의 프로세스는 어떻게 이뤄지는지 진단을 합니다.
• 프로세스 분석하기: 이제 세부 프로세스를 일일이 파헤칩니다. HR에서 업무, 제조에서 업무, 마케팅에서 업무 등등등.
• 매트릭스 구성하기: 수많은 자동화 도구들 중에서 어떤 도구를 사용할지 결정하는 단계에요.
• 프로토타입 돌려보기: 자동화 영역이 제대로 작동하는지 확인해 보는 과정이에요.
• 분석해 보기: 단순히 자동화 데이터를 분석하는 것을 넘어 자동화 과정이 1단계에 맞는지 살펴보는 과정이에요.
• 자동화의 확장: 선순환 고리가 이어졌다면 다시 자동화 영역을 다른 업무로 확장하는 과정을 반복해요.

(출처 : 미라클레터 2021.12.29.)

 

IBM이 설명하는 초자동화와 예시

https://www.ibm.com/cloud/learn/hyperautomation

What is hyperautomation?
Hyperautomation is the concept of automating everything in an organization that can be automated. Organizations that adopt hyperautomation aim to streamline processes across their business using artificial intelligence (AI), robotic process automation (RPA), and other technologies to run without human intervention.

Hyperautomation is an emerging approach to automation, but Gartner has already identified it as one of the top 10 strategic technology trends. They conducted a recent survey which showed that 85% of participants will “either increase or sustain their organization’s hyperautomation investments over the next 12 months, and over 56% already have four or more concurrent hyperautomation initiatives. According to Gartner (link resides outside IBM), “Hyperautomation is rapidly shifting from an option to a condition of survival”, ranking "outdated work processes as the No. 1 workforce issue”.

Automation vs. hyperautomation
The difference between automation and hyperautomation is often unclear. Automation refers to the achievement of a repetitive task without manual intervention. It typically occurs on a smaller scale, creating solutions designed to address individual tasks. In contrast, hyperautomation refers to the use of multiple automation tools that enable intelligent automation, including machine learning and robotic process automation to scale automation initiatives.

 

https://www.ibm.com/case-studies/enn-group/

An energy giant takes the leap into AI automation
ENN taps into hyperautomation to boost productivity

ENN Group Co., Ltd. is deeply committed to solving the energy challenges of tomorrow with the technology of today. The green energy giant — which serves customers in more that 80 cities in China and beyond — has long been at the forefront of technological innovation in the industry. Its ultimate goal: to drive clean energy options that improve the quality of peoples’ lives.

Based on IBM RPA technology, the automated financial assistant performed basic back-office tasks, such as pulling reports or handling monthly ledger booking. It was a resounding success, completing 2,000 – 3,000 tasks per day, implementing over 70 business scenarios resulting in millions of dollars of value and reducing processing time by 60%.

And that was just the beginning. As a complex, multifaceted company, ENN faced climbing operating costs, growing customer expectations for top-notch products and services, constantly changing business requirements and an ongoing need to keep employees satisfied. The company was ready for the next step in its automation journey: hyperautomation. Named by Gartner Research as the top strategic technology trend for 2020, hyperautomation combines automation with AI to drive actions based on intelligent decision-making.

 

여기서 잠깐! ENN그룹이란?

ENN is a multinational, vertically integrated supplier of energy. Founded in 1989 and headquartered in Langfang, China, it has more than 100 subsidiaries and focuses on energy distribution, solar energy, energy chemicals and the development of energy technologies. ENN provides gas storage and distribution services to more than 80 cities across China, employs more than 50,000 people and reports total assets of more than CNY 40 billion. In 2019, the company listed annual revenues at CYN 164.5 billion.

ENN Energy Holdings Limited

ENN Energy is one of the largest clean energy distributors in China. The principal business of the Group is the investment in, and the construction, operation and management of gas pipeline infrastructure, vehicle and ship refueling stations and integrated energy projects, the sales and distribution of piped gas, LNG and other multi-energy products. The Group also conducts energy trading business and provides other services in relation to energy supply in the PRC. As of 30 June 2021, the Group had 239 project cities in China, locating in Anhui, Beijing, Fujian, Guangdong, Guangxi, Hebei, Henan, Hunan, Inner Mongolia, Heilongjiang, Jiangsu, Jiangxi, Liaoning, Sichuan, Shandong, Yunnan, Zhejiang, Shaanxi, Shanghai and Tianjin. The Group also developed integrated energy projects in key regions across China, with the accumulative number of projects in operation amounting to 135.

ENN Energy is a constituent of the Hang Seng China Enterprises Index, the Hang Seng Composite Large Cap Index, the Hang Seng ESG 50 Index, the Hang Seng Sustainable Enterprises Benchmark Index and the MSCI China Large Cap Index. For more information, please visit the Group’s website at http://ir.ennenergy.com/

 

Salient가 설명하는 초자동화

What is Hyperautomation?

Hyperautomation definition:
Business-driven Hyperautomation refers to an approach in which organizations rapidly identify, vet, and automate as many approved business and IT processes as possible through a disciplined approach. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms. (Gartner, Dec 2019). The critical thing in the definition is the bolded words. Hyperautomation is business-driven, disciplined, and involves the orchestrated use of multiple technologies, not just RPA. It is our intention you will see the importance of these bolded words as we dive deeper into what Hyperautomation is.

https://blog.salientprocess.com/blog/what-is-hyperautomation